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Who We Are

Modern Indoor Comfort Zone is the D.B.A. of Redspring Farm Investment Co. People are very important to us whether they are our customer or partners. We have developed a way of doing business that we feel is unique. When someone needs air-conditioning service we try to get to them at the earliest possible time whether that is late night, early morning, or weekends. The process is as follows:

1. The service call is placed
2. We send a top qualified service technician out as soon as possible
3. When the technician arrives we introduce our selves and ask a few questions about the system.
4. We don’t charge surcharges, towel fees, service call fees, or time and materials; just a diagnostic to check out your system.
5. The diagnostic covers us checking your system from the inside to the outside.
6. When we find the problem we will give you a flat rate price to fix the problem. The price of the parts, labor, shipping, handling, paper work, 1 year warranty, and etc. are one price. You will not have to pay us by the hour to run and get the parts.
7. We will attempt to use the factory original parts if available, but we will give a price on generic parts when possible.
8. After you give us the go ahead we will fix the problem and continue to check the system out completely. Sometimes the failure was a symptom of something else.
9. Should we find additional problems we will get the go ahead from you, the customer, before we add additional parts.
10. After we are done we will give you a written invoice with a brief description of what was done with our license number, phone numbers, phone numbers to the State department that regulates us, and our mailing address. We will also answer any questions about your system and give a verbal opinion of life expectancy of the system and any possible repairs in the near future.
11. We will try to adhere to all local, state, and national codes as well as the manufacture’s installation and maintenance instructions for your equipment.
12. We only hire employees that have been drug screened, have a clean criminal back ground check, and are registered with the State of Texas to work as an A/C technician.
13. We provide our Technicians with top pay, training, and continued encouragement to learn more about the industry.
14. New in the Fall of 2008: all systems will have a 5 year extended labor warranty no matter what brand we sell.